Any purchase made on our e-shop is subjected to the following sales conditions.
Booking and buying
To buy articles from the e-shop, the Customer must go to the dedicated area of the website (Shop). Each article for sale is accompanied by a photograph, a description and the relevant price. It is possible to select and book any proposed item simply by indicating the quantity and confirming, if necessary after having chosen any relevant variant, the article in the cart.
Up to this point it is possible to add, delete or confirm all bookings made.
To confirm an order,:
a. users already registered shall be required to insert the registered e-mail address and password;
b. users who are not yet registered will have to register, by providing all the requested data;
Any purchase will be considered as finalized exclusively when the Customer shall have received a confirmation by e-mail. In the event of unavailability (even temporary) of one or more products, the Customer will be informed about its order progress by e-mail or fax.
For each article the unitary price is expressed in EURO (€), VAT (Value Added Tax) inclusive and net of shipment costs. The contributions of shipment will vary depending on the type of delivery, the quantity of products to be shipped, the volume, weight and the place of destination such elements will be highlighted during the checkout process and on the form "VS order confirmation." All of the products in the e-shop are available in stock except as otherwise specified. Delays in delivery of the products will be promptly notified by e-mail, as well as in the case of even temporary unavailability of one or more products.
Chrysos S.p.A. ships to all countries provided during registration. However, there may be cases where customs problems preventing the delivery of ordered products. In this case the customer will be informed by e-mail and, if the case, refunded later.
Terms of payment
The following forms of payment are accepted:
a. PayPal circuit
b. Credit cards available on the Stripe circuit.
Beneficiary: Chrysos S.p.A. - Via Albertoni 10, 36060 Romano D’Ezzelino (VI) – Italy -
Delivery of goods and shipment expenses
Confirmed orders resulting in “Your order confirmation" section will be shipped by Express Courier (national or international) to the delivery address indicated by the Customer. The Customer will be required to contribute to the costs, which will be shown on “Your order confirmation” section, depending on the country the order is to be sent to. As an indication, shipping costs vary according to weight / volume and have a minimum standard shipping cost of 7.00 euros within the Italian territory and 10.00 euros to other European countries.
Articles will only be shipped after total order payment has been regularly registered and confirmed.
Products shipped in Italy are delivered within approximately 2-3 working days after dispatch, the products shipped within the European Union are delivered within 3-4 working days after dispatch. Shipments are made Monday through Friday. Any variation to the above mentioned will be notified immediately by e-mail to the Customer.
Import and customs duty
Sold products are not subject to any import or customs duty if to be delivered within Italy or the European Union. Products to be delivered to non-EU countries may be subject to import and/or customs duties, depending on the type of product and the destination country. We cannot predict whether any or what costs may be charged to clear the goods through customs.
For more information, please contact your own national customs office.
Nonetheless, any costs relating to import and/or customs duty are to be paid by the Customer.
Right to withdrawal
Customers have the right to return orders (without giving a reason) within 14 working days of receiving the items. You can inform us about your will to return the products by sending an email to the following address: email@example.com
All delivery charges for returned goods are the responsibility of the purchaser. Items returned will not be accepted unless they are intact and in perfect condition, with the original packaging (closed and with delivery seal). Items should be sent to:
DESMOS Via Vallina Orticella, 8/16 31030 Borso del Grappa (TV) - ITALY
The courier will collect the items upon agreement with Chrysos S.p.A. - Via Albertoni 10, 36060 Romano D’Ezzelino (VI) for returned articles will be made by bank transfer within 14 days of receiving the returned item. Articles that are incomplete, worn, damaged or dirty due to the customer’s fault will not be reimbursed and will not be eligible for credit to the value of the initial order.
All contracts concluded are intended as stipulated in Italy and are governed by Italian Law without regard to any conflict of laws rules.
Chrysos S.p.A. warrants each product for a 2-year term commencing from the date of the purchase for any defect and / or noncompliance. Customer will not be charged for any part or material used for the repair. Chrysos S.p.A. reserves the right to decide whether to repair faulty products or substitute them with new ones – in a different colour, with the same or better characteristics, in case the original product should no longer be available. Proof of the purchase (invoice or bill) has to be submitted with the product when returned for claim to Chrysos S.p.A. which reserves the right to refuse any claim during the warranty term if the proof of purchase is not available, incomplete or unreadable.